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Evidence Guide: PUAPOLIV004A - Conduct investigative interviews

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAPOLIV004A - Conduct investigative interviews

What evidence can you provide to prove your understanding of each of the following citeria?

Plan interview

  1. Type of interviewee is established to determine interview approach
  2. Interview plan is developed in accordance with organisational requirements
  3. Venue and timing for interview are selected to achieve interview aims and objectives
  4. Information relevant to the interview is gathered and analysed to inform the plan
  5. Points of proof for potential offences and possible defences are reflected in the plan
  6. Recording methods are selected and equipment to conduct the interview is prepared
  7. Exhibits necessary to conduct the interview are obtained and handled to ensure security and continuity
  8. Interview strategies are selected to achieve interview aims and objectives
  9. Role of assisting interviewer, where appropriate, is clarified with that person
Type of interviewee is established to determine interview approach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interview plan is developed in accordance with organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Venue and timing for interview are selected to achieve interview aims and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information relevant to the interview is gathered and analysed to inform the plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Points of proof for potential offences and possible defences are reflected in the plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recording methods are selected and equipment to conduct the interview is prepared

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exhibits necessary to conduct the interview are obtained and handled to ensure security and continuity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interview strategies are selected to achieve interview aims and objectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Role of assisting interviewer, where appropriate, is clarified with that person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct interview

  1. Interview is conducted in accordance with legislative requirements and organisational policies and guidelines
  2. Questions are communicated in the interview that reflect fairness, objectivity and impartiality to the interviewee
  3. Condition of the interviewee is continually assessed throughout the interview to establish competence
  4. Interview procedures are employed in consideration of interviewee's status, welfare and safety
  5. Appropriate safeguards are applied according to the status of the interviewee
  6. Allegations of unethical behaviour are responded to in accordance with organisational policies and guidelines where applicable
  7. Additional information is gathered through the interview process with regard to other matters where applicable
  8. Exhibits are introduced at an appropriate time during the interview and handled to ensure security and continuity are maintained
Interview is conducted in accordance with legislative requirements and organisational policies and guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Questions are communicated in the interview that reflect fairness, objectivity and impartiality to the interviewee

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Condition of the interviewee is continually assessed throughout the interview to establish competence

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interview procedures are employed in consideration of interviewee's status, welfare and safety

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate safeguards are applied according to the status of the interviewee

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allegations of unethical behaviour are responded to in accordance with organisational policies and guidelines where applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Additional information is gathered through the interview process with regard to other matters where applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Exhibits are introduced at an appropriate time during the interview and handled to ensure security and continuity are maintained

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate interview techniques

  1. Rapport is established with interviewee to enhance communication
  2. Range of interview techniques and communication methods are employed to engage interviewee
  3. Selected interview strategies are regularly reviewed and modified to adapt to changing circumstances
  4. Interview plan and logical line of questioning are followed during interview process
  5. Each point of proof and possible defences for the matters being investigated are covered during questioning
  6. Assisting interviewer is utilised to assist where applicable
Rapport is established with interviewee to enhance communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Range of interview techniques and communication methods are employed to engage interviewee

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Selected interview strategies are regularly reviewed and modified to adapt to changing circumstances

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interview plan and logical line of questioning are followed during interview process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Each point of proof and possible defences for the matters being investigated are covered during questioning

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assisting interviewer is utilised to assist where applicable

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conclude interview

  1. Information gathered during interview is summarised to provide the interviewee with an opportunity to confirm, alter or add information
  2. Interview is closed in accordance with jurisdictional and organisational requirements
Information gathered during interview is summarised to provide the interviewee with an opportunity to confirm, alter or add information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interview is closed in accordance with jurisdictional and organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate interview

  1. Interview is reviewed to determine further action in relation to new information obtained during the interview
  2. All available evidence is assessed against information obtained during interview to verify or amend the direction of the investigation
  3. Own performance during interview is reviewed to identify areas for improvement
Interview is reviewed to determine further action in relation to new information obtained during the interview

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

All available evidence is assessed against information obtained during interview to verify or amend the direction of the investigation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Own performance during interview is reviewed to identify areas for improvement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record interview

  1. Recording equipment is checked where appropriate to ensure working order prior to and during interview
  2. Recording methods specified in interview plan and organisational guidelines are followed
  3. Alternative recording methods are used when a change in circumstances occurs
  4. Characteristics, responses and behaviour of interviewees during the interview are recorded as appropriate
  5. Special arrangements, requests and activities not directly related to the interview are recorded to comply with legal and ethical obligations
  6. Required post-interview procedures are completed to comply with legal, judicial and security requirements
Recording equipment is checked where appropriate to ensure working order prior to and during interview

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recording methods specified in interview plan and organisational guidelines are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Alternative recording methods are used when a change in circumstances occurs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Characteristics, responses and behaviour of interviewees during the interview are recorded as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Special arrangements, requests and activities not directly related to the interview are recorded to comply with legal and ethical obligations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Required post-interview procedures are completed to comply with legal, judicial and security requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

plan, conduct and review interviews with at least two suspects and two witnesses/victims in accordance with organisational policies and procedures.

Consistency in performance

Competency should be demonstrated over time in a range of contexts to ensure the person can achieve the outcome and apply the competence in different situations or environments.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or an environment that closely resembles normal work practice and replicates the range of conditions likely to be encountered in the workplace, including coping with difficulties, irregularities and breakdowns in routine.

Specific resources for assessment

There are no specific resource requirements for this unit.

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

analyse situations and think logically

apply operational safety techniques

communicate in writing (prepare interview documentation and records of interview)

communicate orally (listen, probe, reflect, establish rapport, negotiate, resolve conflict)

identify when a person has an intellectual disability, is intoxicated, has a mental or physical impairment (either permanent or temporary)

make decisions and solve problems

manage computer information

manage interviewee and in doing so, demonstrate ethical behaviour, cultural awareness and integrity

organise and manage time effectively

use recording equipment

Required Knowledge

agency goals and objectives

approaches to addressing unusual circumstances during the interview

available recording methods and use of recording equipment

different types of criminal activity and their elements (such as general crime, theft, burglary, assault, drugs, fraud, embezzlement, homicide etc.)

government and policy environments within which interviews will be managed and factors which may impact on interviews

intelligence and interviewing

interview techniques and points of proof, in particular legal and ethical considerations, in conducting interviews which involve youth, indigenous people, disciplinary matters

post-interview procedures

procedures for the utilisation of interpreters

relevant law (including the rules of evidence), policies and procedures

security issues, classification criteria

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Type of interviewee may include:

Adult

Child

Complainant

Cooperative

From a culturally diverse background

Intimidated

Suspect

Uncooperative

Vulnerable

Witness

Interview plan:

May be formal

May be informal

Provides a framework to base the line of questioning within an interview

Should be adaptable to change as required

Should consider interview aim, topics to be covered, points to prove or possible defences (where applicable), known evidence and exhibits to potentially use during the interview

Organisational requirements may include:

Organisational policies and procedures relating to:

interviewing

investigations

taking statements

obtaining physical evidence

Interview venue may include:

Field (public places, street, car, private dwellings)

Police station

Information relevant to the interviews may include:

All information about the person being interviewed and the matter under investigation

Points of proof may include:

Admissibility

Corroboration

Criminal intent

Elements

Evidence

Recording methods may include:

Audio

Hand written

Type written

Video and audio

Exhibits may include:

Relevant documentary and/or physical materials gained as a result of investigations

Interview strategies may vary but may require consideration of:

Avoidance of cross-examinations

Exclusion of leading questions

Location

Method (direct questioning, empathetic questioning)

Person being interviewed

Strategies for developing rapport

Timing

Assisting interviewer may be:

Aide or assistant to the interviewer who may or may not be part of the same organisation as the interviewer but is impartial and is not a subject of the investigation

Condition may include:

Age

Behaviour

Intoxication (alcohol or drugs)

Mental health

Physical injury

Competence provides for:

Ability of the interviewee to:

take part in the interviewee

understand the nature of the interview

understand the questioning within the interview

Interviewee's status may include:

Age

Disability

Ethnicity

Gender

Race

Safeguards may include:

Any requirements as imposed by legislation, policies or procedures that affect the methods or manner of the interview, such as the right to silence or the presence of a legal representative or other support person

Allegations of unethical behaviour may include:

Acts of misconduct

Coercion

Disregard for standard operating procedures (SOPs)

Duress

Inducements

Legislative requirements

Physical abuse

Promises

Threats

Unfair representation

Interview techniques and communication methods may include:

Avoiding interruptions

Clarification of responses

Cognitive interviewing (including free recall)

Conversation management

Conversational style

Echoing

Free recall

Maintaining control

Open questioning

Pausing

Probing

Verbal and non-verbal communication

Changing circumstances may include:

Allegations of misconduct

Demeanour of interviewee

Equipment failure

Information disclosed

Interviewee request

Refusal to answer questions

Closing the interview may include:

Complying with legislation, policy or procedure

Considering if interview aims as determined in the interview plan have been achieved

Considering if the interviewee has provided all the information that they are able and willing to provide

Determining that all intended questions are covered

Explaining to interviewee any requirements following the interview

Where appropriate, providing copies of statements or recordings

Further action may include:

Arrest

Bail

Charge

Further investigation

No further action

Release

Own performance during an interview may be evaluated by:

Considering the effectiveness of the interview in terms of planning and preparing for the interview, conducting the interview, and reflecting upon:

what was done well

what could have been done better

what areas can be developed

how to acquire these skills

Characteristics, responses and behaviour of interviewees may be influenced by:

Age

Demeanour

Disability

Dress

Ethnicity

Gender

Non-verbal responses to questions

Race

Special arrangements, requests and activities may include:

Medical attention

Refreshments

Seeing superiors

Telephone calls

Toilet breaks

Visitors

Post-interview procedures may include:

Explaining future process to complainants and witnesses

Processing of offender

Tape management security

Tape transcription where applicable, copy of tape or statement to interviewee